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Your score is the average of all customer responses.
Business kpi customer share. Your csat scale can consist of regular numbers but it could also consist of stars smiley faces tiny unicorns etc. Without the customer there are no revenues and no reason for your business. Customer satisfaction is the ultimate measurement of the success of your business.
With it you directly ask your customers to rate their satisfaction with your business product or service. It gives an average time frame in which the customer agents get back to customers with a satisfactory response to the query raised. Customer satisfaction the most important kpi.
This is probably the most well known customer kpi of all time even by consumers with no business experience. The most popular kpi for measuring customer satisfaction is the csat. These four kpis will help the business to understand the fundamentals of its customer relationship management.
Another important customer service kpi highlighting the promptness in resolution to issues provided by the customer service agents.
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